FAQs

FAQ

Answers to common questions below...

What is an escape room?

An immersive adventure in which you are the protagonist. Your mission is to solve a series of puzzles in a team effort in order to escape. You will have 60 minutes to defeat the room.

How do I reserve an escape room?

Please book your reservations online using our secure reservation booking system. In the event of limited online access or special requests please call us.

What forms of payment do you accept?

All major credit cards.

When should we arrive?

Please arrive 10 minutes prior to your scheduled game time. Please note if your booking is a mixed group, we allow a 5 minute grace period before starting a scheduled time slot. Please allow yourself ample time to find street parking.

Can I have my company/cooperate event there?

Yes! Build Team Moral !  Forster team building, trust and communication.  Suitable for any age and ability. No one gets left out!  Mix and match employees to increase interoffice connections.  Pit department against department. Sound better than company picnic?                             

What if I am in the neighborhood and want to try an escape room?

Advance booking especially on weekends, is required. 

Can I change my reservation?

Providing notice less than 24 hours in advance may result in the inability to reschedule. Requests over 24 hour we will try to accommodate as best we can.

Are tickets refundable?

No we do not provide refunds. However, if a cancellation is inevitable we will provide credit for a future reservation. The cancellation must be made at least 24 hours in advance.

Is there a limit to the amount of people in a room?

Yes, our rooms are designed for a maximum of 6 players. We may be able to accommodate special requests, please call us if you require a larger group booking.

Is Unravel Escape Rooms handicap accessible?

Our Workshop themed room is handicap accessible. Our Photo Shop is not. Note: Our Photoshop room has elements of confined spaces. 

I am not very strong, will that impair me?

No at all. Our puzzles do not require any force or heavy lifting. Our games are designed to test your mental and analytical ability. In fact no force is expected from the players.

What if we cannot solve the puzzles?

A game master will be monitoring your process and will provide clues upon your request. You will have a limited amount of hints, so be sure to use them wisely.

Are we being recorded?

No. We have surveillance cameras in the rooms to enable the game master to monitor your progress, and support in event of any emergencies.

Can we take pictures or video while in the escape room?

We strictly prohibit the use of video and /or photography in the room. Anyone in the room viewed taking recordings will stop play for the whole group and immediately be asked to leave without refund.

Is there a Parking lot ?

Unravel does not have on site parking, while there is plenty of metered street parking on our block as well as on the surrounding streets, Austin St. and Queens Blvd- We recommend you allocate 10-15 minutes to secure a spot.

Do you serve alcohol? Can I bring any?

No! we do not serve nor condone the consumption of alcohol or any mind altering substances within our premises. Our puzzles are mind bending all on their own.

Is there any age restriction ?

While the rooms are meant to be a suspenseful experience for adventurers of all ages. The rooms are most appropriate for those 12 and older. Anyone 16 and younger will need to be accompanied by a paying adult.

Are you a Haunted House?

We are not a Haunted House ! While the rooms and story are meant to be a suspenseful experience for adventurers of all ages. There are no surprise characters jumping out, chainsaws, blood/gore to shock you.

Just puzzles, mental challenges, problem solving, thinking and fun.